Report housing repairs if you are a Council tenant

Need a repair to help keep your Havering council home safe and in good condition? This service is for Havering Council tenants who need repairs that the council is responsible for. Havering Council can repair some parts of the home, including the structure, outside areas, heating, water, sanitation and utility installations. - Repairs can include drains, gutters, roofs, outside walls, doors, windows, plasterwork, ceilings and floors. - The service can cover basins, sinks, baths, toilets, waste pipes, wiring, sockets, switches, gas pipes, water pipes and central heating installations. - Emergency repairs are for issues that could risk health or safety, or cause serious damage to a property. - Emergency repairs aim to be attended within four hours. - Repairs staff and contractors carry ID. - Vulnerable residents may receive faster scheduling or extra support during a repair where appropriate. Cost: Some repairs may be chargeable where damage is caused by the tenant, household or visitor; otherwise the pages checked do not state a user charge. How to access: Request a referral through Joy.