Telecare is a personalised alarm system. It offers remote care to support people to stay safe and to continue to live independently within their own homes. It also provides support and reassurance for carers and family members.
Who Telecare is designed for?
A basic telecare package includes a personal alarm, which can get you immediate support if you feel unwell. We can also install sensors in your home such as smoke and carbon dioxide detectors to monitor and alert us if something goes wrong.
Telecare personal alarm systems
Have recently been discharged from hospital
Have a disability
Are at risk of or who suffer falls
Have no local family or support network
Have memory loss or dementia
Have been victims of bogus callers, hate crime or domestic abuse.
How telecare works
All the telecare equipment is linked to a telephone-based alarm unit.
If you press the personal alarm or if a sensor is activated, our specialist control centre, Newham Network Telecare Services, is alerted and our operatives will speak to you.
We will then respond in the most suitable way. We may:
Call the emergency services
Contact a key holder
Visit you.
We provide an emergency response 24 hours a day, 7 days a week, 365 days a year, so help is always available.
Cost of Telecare
Our telecare service starts from as little as £2.44 a week and includes:
The telecare equipment including an alarm phone and personal alarm triggers
Installation of the equipment
Maintenance of the equipment
24-hour monitoring service
Visiting service for Newham and Waltham Forest residents.
For an extra cost we can provide additional sensors to meet your needs. To discuss your options call us on 0300 003 1303.
You may qualify for additional sensors following an assessment by the Adult Social Care Team: www.newham.gov.uk/health-adult-social-care/assistive-technology-telecare/1
There is a charge for this service which the Adult Social Care Team will discuss with you.