The Silent Solution is a vital system for anyone who needs urgent police help but cannot speak during a 999 call. If you are in danger and unable to talk, this service ensures you can still alert the police and get help.
When you dial 999 and cannot speak, a recorded message will instruct you to press 55. Pressing 55 lets the operator know your call is a genuine emergency and you will be put through to the police. If you stay silent and do not press 55, the call will be terminated to filter out accidental or hoax calls.
- How to use Silent Solution:
- Dial 999
- Listen to the operator's questions
- Respond by coughing or tapping your device, if possible
- If prompted, press 55 to confirm your emergency
This system is especially important for people at risk of domestic abuse or in situations where speaking could put them in greater danger. The IOPC's Make Yourself Heard campaign raises awareness of this life-saving tool, and materials are available for download to help spread the word.
Accessibility: The Relay UK service is available for people who are deaf, hard of hearing, or have a speech impairment. You must register your mobile number before using Relay UK.
- Posters and infographics explaining Silent Solution are available in English and Welsh.
- For more information, visit the IOPC website or contact the team directly.
This service is free and available to anyone in the UK who needs urgent police assistance but cannot speak.