Torquay PCN Wellbeing Team

The wellbeing team consists of 3 Health and Wellbeing Coaches. The team provides personalised, patient focused and holistic support delivered over 6 appointments, giving patients the time and confidence to work on the underlying issues which are affecting their overall health and wellbeing.

Please note that for patients to be referred to us, they must contact their GP surgery to request a referral. No GP appointment is required, they can request a referral from any member of staff.

Patient referrals are triaged internally to the most appropriate member of staff and work with patients to explore individual’s needs by developing a plan to help create positive life changes through signposting, goal setting, motivation and empowerment. We have a comprehensive service directory to signpost patients to the appropriate services, groups and organisations that would benefit them for practical and emotional support.

The aim is to increase knowledge, skills and confidence in order to achieve their self-identified health and wellbeing goals and to help patients to have more control over their own health and find ways to improve how they feel in a way that suits them.

The Wellbeing team works for a wide range of people from 18 years + including:

Housing, debt & benefit issues
Social needs & interaction - Lonely/isolated/lacking direction in life/low confidence/low self-esteem & social anxiety
Low level mental health – Depression, anxiety, stress & low mood (to give direction & purpose in life)
1 or more long term health conditions (e.g chronic pain, diabetes )
Low level addiction & recovery (getting focused)
Learning, voluntary & employment opportunities
Lifestyle support (losing weight, exercise/move more, live well)
Finding a club, activity, group, or support
Food provision
Other information and advice

We cover the following GP Surgeries:
Southover Medical Practice
Brunel Medical Practice
Chelston Hall Surgery
Croft Hall Medical Practice

Service statistics

Usually replies in 2 days

92% of referrals accepted

100% of clients report an improvement in wellbeing

Categories:

Arts and creativity

Basic necessities (food/clothes)

Connecting with nature

Connecting with others

Getting active

Healthy lifestyle

Helping with money

Information and advice

Managing a long-term health condition

Social prescribing

Support with employment

Support with housing

Transport and getting around

Volunteering

Service access criteria:

Exclusion criteria:

People with a Lack of Readiness to Engage
Currently experiencing a severe mental health crisis or immediate distress
Poses a risk of serious harm to themselves or others or living in an abusive or unstable home environment
Currently receiving care from specialist mental health services, People who have a diagnosis of, or are struggling with symptoms of: bi-polar disorder and cyclothymia ;diagnosed anxiety and depression ;psychosis or schizophrenia ;dementia ;moderate/severe learning disability ;unstable substance (drug and/or alcohol) use or dependence ;complex emotional needs ;PTSD; Patients with Personality Disorders/Self harm and difficulties with emotional regulation
People who are housebound
People who are already working with Carer support workers
People on end-of-life care
Frequent attenders to A&E/Primary care/999. It would be more appropriate to have a MDT meeting with social care and or MAT meeting
The Wellbeing Team is unable to provide support for individuals experiencing a mental health crisis or in immediate distress. However, individuals with stable or managed mental health conditions may be considered for signposting to social support, recognizing the interplay between mental health and housing needs.