Connect Newham - Telephone Befriending

Age UK East London is leading a consortium of established third sector organisations including Newham Renewal Programme, Subco and Gasworks Dock Partnership to deliver a new telephone befriending service that aims to improve residents’ health and wellbeing by addressing loneliness and isolation.

Our "Connect Newham" Telephone Befriending Service brings local people together through conversation so they can stay positive and connected.

You will be matched with a "telephone befriender" who will call you at an agreed time. We will agree with you how many calls you would like, from 3 up to 20, and how frequently you would like them, weekly or fortnightly.

The support is provided by our trained "Connect Newham" Volunteer Befrienders, all of whom have a wealth of varied experience, skills and backgrounds.

Who can access the Connect Newham service?

  • Residents of Newham
  • Age 18+
  • Experiencing feelings of loneliness and isolation
Service access criteria: Newham resident
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly