One Front Door - Coronavirus community response

#One Front Door - Coronavirus community response Do you need help and support? We are here to support you to get the help you require. - We want to ensure that no-one feels left behind – already we have provided support to local residents and worked with other charities to help people with food, prescription collection, linking up with some friendship support and advice on issues such as redundancy, debt, statutory sick pay or other benefits.

We are operating One Front Door to link you with the right level of support – working with Wokingham Borough Council and organisations including local foodbanks, Wokingham Volunteer Centre, First Days, Involve, Link Visiting Scheme, Age UK Berkshire and many more – including mental health and wellbeing support. We have a long list of charities and community groups operating across the area. - Wokingham Borough Council is working with local charities to provide a community response for those who don’t have support and need advice or practical help. This is not an alternative to the NHS or social services.

We provide a generalist advice and information service to anyone living and/or working anywhere in Wokingham Borough.

We’re here for you whenever you need us.

We help people find a way forward with their issues, with a particular focus on queries around welfare benefits, debt, housing, relationship problems and employment law. 

Through our One Front Door, we take the view that there is no wrong reason to reach out to us – if our core service cannot help you find a way forward, we will help you find another service that can.

If you are looking for advice, information or support people can call our adviceline/One Front Door on 0808 278 7958.

We are open Monday to Friday 9am-5pm, and Saturday 9am-1pm.

More of the enquiry areas that we provide advice on are:
- Welfare benefits
- Debt
- Employment law
- Housing
- Consumer
- Family
- Discrimination
- Immigration

We also provide hardship support, including referrals to charities providing food, clothing and other support. We also handle Wokingham United Charities emergency grants programme for relief in need of individuals.

Service access criteria: Live and/or work in Wokingham Borough
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Key words - separate with a comma: Citizens Advice Wokingham, Coronavirus