Information and Advice

Information and advice

Age UK Cambridgeshire & Peterborough offers a free and confidential information and advice service for older people, their families and carers.

Information and Advice is a helpline open Mon- Fri 9-3pm and answered by our team of local Information Officers.  We are there to offer free, impartial, confidential information and advice on a variety of things including

  • Local social and leisure activities
  • Local practical support services
  • All matters relating to finance
  • Housing, legalities
  • Adult Social Care navigation
  • Health services
  • Community care
  • Finding care
  • Rights, housing, travel, transport, education


We are also a DWP registered organisation. We can tdo benefit checks and can support applications for grants especially for heating.  We offer advice and casework and working towards the national IAQP certification (Info and Advice Quality Programme)  All staff keep updated and follow the Human Rights Act, Mental Capacity Act, Mental Health Act and Care Act.

Why you can rely on us

  • We give you information that is accurate and up to date.
  • We take time to listen and understand.
  • We explain the choices you have.
  • We make sure that you can talk to us in private.
  • We won’t tell anyone about your concerns without your permission.
  • If we can’t help, we can put you in touch with people who can.
Service access criteria: Normally the service is for people aged 60+ or caring for someone who is 60+ in Cambridge and Peterborough
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Key words - separate with a comma: Age UK Cambridge,