Marie Curie - Helper service and ACP/My CMC support

What is a Marie Curie Helper?
If you’re living with a terminal illness (or caring for someone who is) and you’re and feeling
isolated or lonely, Marie Curie Helpers are trained volunteers who can give
you companionship and support.

Helpers offer regular, friendly support for a few hours each week, depending on what
you need. You may want a friendly face to turn to, a question answered or help with some
light practical support. If you’re a caregiver for someone with a terminal illness, Helpers
can give you respite time.

What can a Marie Curie Helper assist with?
• Companionship and emotional support – a friendly ear and someone to talk to about
whatever’s on your mind.
• Practical support – someone to go with you to appointments, social events, or to help
with small everyday tasks, like light shopping, for example.
• Information on further support – help with looking into other support and services that
are available in the area.
• Respite for families and carers – support which give caregivers a few hours away from
their caring role without needing to worry about the person they support.

Helpers may also be able to offer bereavement support for families, for a few
months after someone passes away.

Helper video

While our volunteers can help in many ways, there are a few things they can’t do as part of
their role. These are nursing, personal care (things like feeding, washing and bathing), formal counselling or giving advice, and
helping with regular domestic tasks.

Do you need support with Advance Care Planning via My CMC?
The Marie Curie Advance Care Planning volunteer led service focuses on supporting people to have conversations around there wishes and preferences via the My CMC tool.

This service has operated in numerous boroughs in London and is currently available to support in Newham through our specially trained volunteers ready to take the call. It helps engage patients and their families in sensitive conversations about what matters most in end of life planning.

How do we work?
We have a team of trained volunteers (Helpers and Companions) who work remotely and are experienced in having difficult conversations with patients and families, both over the phone, virtually and potentially in person.
This service has proven successful in helping create care plans on behalf of GPs, consultants and specialist nurses, giving healthcare professionals the opportunity to review and update as necessary.

Service access criteria: + 18, living with a terminal illness or caring for someone who is, and live in one of the following boroughs: Barnet, Camden, Enfield, Hackney, Haringey, Islington, Newham, Tower Hamlets, Waltham Forest, Havering, Barking and Dagenham, Redbridge.
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly