Age UK - Hospital Discharge and Admission Avoidance service

At Age UK, we're here to help. We believe No One Should Have No One. We offer practical support and help to make social connections to reduce feelings of loneliness or isolation.

Hospital Discharge and Admission Avoidance service operates 7 days a week, 365 days a year 10am-4pm. This service can react quickly to a discharge home and support the individual with the following:

  • Transport home
  • Settling back in home
  • Urgent food shops
  • Medication collection
  • Checking home is safe and warm
  • Helping to support reinstate suspended services
  • Making GP or hospital follow-up appointments
  • Person-centred and a complete wrap-around service


For those that may need support to prevent an admission/re-admission to support the older person to remain living at home safely and independently, we can react to urgent calls or failed calls with an urgent welfare home visit.  For more complex cases and longer-term 1:1 support, we can refer on to our Visiting Support Officers who visit and set clear objectives, and offer support through times of change e.g. bereavement, moving home etc.

If longer-term practical support is needed, we refer to our Home Support Service and have our Handyperson service who can visit to do a Safety around the home assessment and fit free grab rails where needed and look at mobility around the home offering further support and advice.  We apply a person-centered approach to each individual.


Service access criteria: Normally the service is for people aged 60+ or caring for someone who is 60+ in Cambridge and Peterborough
Advice to businesses and voluntary organisations
Community and accessible transport
Asylum seekers and refugee support
Consumer advice
Legal advice
Additional needs catered for:
Dementia friendly
Key words - separate with a comma: Hospital discharge support, Age UK