Newham Home & Settle Service

Age UK East London is an independent local charity. We've been working in our communities alongside older people for over 30 years. We have more than 80 dedicated staff and over 100 regular volunteers helping us to deliver services right across East London. We are a brand partner of Age UK - the national charity formed from the merger of Help the Aged and Age Concern England.

Newham Home & Settle Service
Provides practical and emotional support to patients 18+  who have recently been discharged from hospital, attended the emergency department or are at risk of admission. 

The service is delivered from the day the resident is discharged for up to six weeks, dependent on need and may involve:

  • Ensuring the home is adequately lit and heated (e.g. switching on the heating, topping-up the electric / gas*, etc.)
  • Obtaining any immediate food shopping* *paid for by the resident
  • Making a snack and drink / meal preparation
  • Light housekeeping (e.g. changing bed linen, clothes and linen washing, tidying up, etc.)
  • Assistance with medication self-management (e.g. collecting hospital prescriptions, purchasing a dossett box for Customer use*, etc.​) *paid for by the resident
  • Supporting self-care confidence
  • Simple form-filling
  • Where appropriate, signposting to the Falls Prevention Clinic (to reduce falls)
  • Where appropriate, sign-posting to the Council’s Sensory Team (for advice about equipment that may help with day to day tasks)
  • Where appropriate, signposting to community-based support services (to reduce isolation)
  • Where appropriate offer simple public health messages such as stop smoking, remaining active, healthy eating, immunisations and support the signposting to such services.

Service access criteria: Newham resident
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly