SSEN Energy Advice

Everyone deserves a home which is warm, comfortable and affordable to heat.

We are an energy advice charity who gives give free, impartial advice and support, including:

  • Keeping bills affordable with guidance on understanding fuel bills, payment options, and help with switching tariff or supplier.
  • Guidance on lowering your energy bills by making the best use of your heating controls, and how much electricity appliances in the home use.  
  • Practical advice on how to reduce condensation, damp and mould in your home.
  • Income maximisation, including benefits entitlement, Warm Home Discount applications, water company discounts and managing energy debt.
  • How to access funding schemes for energy improvements such as insulation and heating systems, including broken boilers.
  • Signing up to the Priority Services Register, in order to access extra help and support during a power cut.
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Waiting list (weeks): 0
Key words - separate with a comma: Fuel Poverty, Bills, Water debt, Energy debt, Tariff issues, Mould, Damp, Heating, Boiler, Insulation, Cold, Draughts