Torquay PCN Wellbeing Team

The wellbeing team consists of Social Prescribers, Health and Wellbeing Coaches and Occupational Therapists specialising in Mental Health.  The team provides personalised, patient focused and holistic support delivered over 6 appointments, giving patients the time and confidence to work on the underlying issues which are affecting their overall health and wellbeing.  

Patient referrals are triaged internally to the most appropriate member of staff and work with patients to explore individual’s needs by developing a plan to help create positive life changes through signposting, goal setting, motivation and empowerment. We have a comprehensive service directory to signpost patients to the appropriate services, groups and organisations that would benefit them for practical and emotional support.

The aim is to increase knowledge, skills and confidence in order to achieve thier self-identied health and wellbeing goals and to help patients to have more control over their own health and find ways to improve how they feel in a way that suits them.

The Wellbeing team works for a wide range of people from 18 years + including:

  • Housing, debt & benefit issues
  • Social needs & interaction - Lonely/isolated/lacking direction in life/low confidence/low self-esteem & social anxiety
  • Low level mental health – Depression, anxiety, stress & low mood (to give direction & purpose in life)
  • 1 or more long term health conditions (e.g chronic pain, diabetes )
  • Low level addiction & recovery (getting focused)
  • Learning, voluntary & employment opportunities 
  • Lifestyle support (losing weight, exercise/move more, live well)
  • Finding a club, activity, group, or support
  • Food provision
  • Other information and advice 

We cover the following GP Surgeries:
Southover Medical Practice
Brunel Medical Practice
Chelston Hall Surgery
Croft Hall Medical Practice

 

Service statistics
Usually replies in 3 hours
98% of referrals accepted
Service access criteria: The patient must NOT have any of the following exclusion criteria : 1) Severe and enduring mental health condition or currently in crisis 2) Under the age of 18 3) If the person is referred for mental health/substance abuse but is already under a specialist secondary team 4) If the person is not ready to engage or make changes 5) If the person is already being supported by a carer support worker within primary care or is in a care home
Categories:
Activities for older people
Arts and creativity
Basic necessities (food/clothes)
Connecting with nature
Other
Connecting with others
Getting active
Healthy lifestyle
Helping with money
Information and advice
Managing a long-term health condition
Mental health
Other
Services for older people
Social prescribing
Support with employment
Support with housing
Transport and getting around
Volunteering
Youth support
Additional needs catered for:
N/A
Waiting list (weeks): 10
Who can refer: Professional referrals only