Infoline - Refugee signposting, information and casework service

The Infoline connects people seeking asylum, and those who have recently received a decision on an asylum claim, with relevant information and services in order to avoid or reduce crisis and destitution.

Signposting is provided by trained volunteers, who are supervised by experienced advisors.  Our advisors provide a limited advice, short-term advocacy and casework service. Referrals for casework depend on criteria and capacity, and are reviewed weekly.

We accept enquiries from people in England relating to:

  • Avoiding or reducing crisis.
  • Overcoming destitution – accessing essential financial support, finding somewhere safe to stay, accessing essential food and clothes.
  • How to access immigration advice and what to do in a crisis.
  • Navigating the asylum support system – including for people not accessing support, and for people in hotels (initial and contingency accommodation).
  • Accessing healthcare.
  • Understanding rights and entitlements in times of emerging crises.
Service access criteria: Adults seeking asylum: including people who have not yet submitted an asylum claim, people with an active asylum claim, and people who have received a refusal on an asylum claim. Adults who have been recently recognised as refugees (or have recently received another type of protection-based leave to remain).
Categories:
Asylum seekers and refugee support
Financial advice and support
Housing advice
Housing legal advice
Helping with money
Information and advice
Support with housing
Additional needs catered for:
Non English speaking friendly
N/A
Key words - separate with a comma: refugee council, refugee, asylum, asylum seeker, immigration, legal, advice, housing, financial advice, destitution, helpline,
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