Please select whether you are signing up as an organisation or an individual.
Joy terms of use
Joy is a web service.
Joy is a service that allows its users to sign up to community services and communicate with each other. The Joy service may only be used in accordance with these terms of use. We reserve the right to change these terms of use if required.
Rights of Content
The users themselves retain the right to all text, pictures and other content that they create in the service. The users allow others to utilise the content in accordance with the nature of the service and furthermore allow Joy to file information and data and make changes that are necessary for the service. Users permit Joy to commercialise their content elsewhere such as on other organisations Directories. The responsibility of the content lies with the user, who has produced it for Joy. The service provider has the right to remove any material when it deems it necessary.
Disclaimer
No guarantees of the functioning of the Joy service are given. The users are themselves responsible for their actions in the service and they should estimate the reliability of other users before dealing with them. Joy can under no circumstances be liable for damage that is caused to the user. The user may not store any information or data in the service, and expect it to remain there.
The Removal of a User
Joy has the right to remove any users from the Joy platform and terminate their right of use of the service without any specific reason and without being liable for compensation.
Applicable Jurisdiction
The jurisdiction that is applicable in this service and these terms of use is that of UK, unless something else is required by binding law.
Joy acceptable use policy
1. Introduction
1.1 This acceptable use policy (the "Policy") sets out the rules governing:
(a) the use of the website at [thejoyapp.com], any successor website, and the services available on that website or any successor website (the "Services"); and
(b) the transmission, storage and processing of content by you, or by any person on your behalf, using the Services ("Content").
1.2 References in this Policy to "you" are to any customer for the Services and any individual user of the Services (and "your" should be construed accordingly); and references in this Policy to "us" are to Pungo Ltd t/a Joy (and "we" and "our" should be construed accordingly).
1.3 By using the Services, you agree to the rules set out in this Policy.
1.4 We will ask for your express agreement to the terms of this Policy before you upload or submit any Content or otherwise use the Services.
2. General usage rules
2.1 You must not use the Services in any way that causes, or may cause, damage to the Services or impairment of the availability or accessibility of the Services.
2.2 You must not use the Services:
(a) in any way that is unlawful, illegal, fraudulent, deceptive or harmful; or
(b) in connection with any unlawful, illegal, fraudulent, deceptive or harmful purpose or activity.
2.3 You must ensure that all Content complies with the provisions of this Policy.
3. Unlawful Content
3.1 Content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
3.2 Content, and the use of Content by us in any manner licensed or otherwise authorised by you, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) constitute a breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) constitute a breach of official secrets legislation; or
(k) constitute a breach of any contractual obligation owed to any person.
3.3 You must ensure that Content is not and has never been the subject of any threatened or actual legal proceedings or other similar complaint.
4. Factual accuracy
4.1 Content must not be untrue, false, inaccurate or misleading.
4.2 Statements of fact contained in Content and relating to persons (legal or natural) must be true.
5. Negligent advice
5.1 Content must not consist of or contain any legal, financial, investment, taxation, accountancy, medical or other professional advice, and you must not use the Services to provide any legal, financial, investment, taxation, accountancy, medical or other professional advisory services.
5.2 Content must not consist of or contain any advice, instructions or other information that may be acted upon and could, if acted upon, cause death, illness or personal injury, damage to property, or any other loss or damage.
5. Etiquette
5.1 Content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
5.2 Content must not be offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or inflammatory.
5.3 Content must not be liable to cause annoyance, inconvenience or needless anxiety.
5.4 You must not use the Services to send any hostile communication or any communication intended to insult, including such communications directed at a particular person or group of people.
5.5 You must not use the Services for the purpose of deliberately upsetting or offending others.
5.6 You must not unnecessarily flood the Services with material relating to a particular subject or subject area, whether alone or in conjunction with others.
5.7 You must ensure that Content does not duplicate other content available through the Services.
5.8 You must ensure that Content is appropriately categorised.
5.9 You should use appropriate and informative titles for all Content.
5.10 You must at all times be courteous and polite to other users of the Services.
6. Marketing and spam
6.1 You must not without our written permission use the Services for any purpose relating to the marketing, advertising, promotion, sale or supply of any product, service or commercial offering.
6.2 Content must not constitute or contain spam, and you must not use the Services to store or transmit spam - which for these purposes shall include all unlawful marketing communications and unsolicited commercial communications.
6.3 You must not send any spam to any person using any email address or other contact details made available through the Services or that you find using the Services.
6.4 You must not use the Services to promote, host or operate any chain letters, Ponzi schemes, pyramid schemes, matrix programs, multi-level marketing schemes, "get rich quick" schemes or similar letters, schemes or programs.
6.5 You must not use the Services in any way which is liable to result in the blacklisting of any of our IP addresses.
7. Regulated businesses
7.1 You must not use the Services for any purpose relating to gambling, gaming, betting, lotteries, sweepstakes, prize competitions or any gambling-related activity.
7.2 You must not use the Services for any purpose relating to the offering for sale, sale or distribution of drugs or pharmaceuticals.
7.3 You must not use the Services for any purpose relating to the offering for sale, sale or distribution of knives, guns or other weapons.
8. Monitoring
8.1 You acknowledge that we may actively monitor the Content and the use of the Services.
9. Data mining
9.1 You must not conduct any systematic or automated data scraping, data mining, data extraction or data harvesting, or other systematic or automated data collection activity, by means of or in relation to the Services.
10. Hyperlinks
10.1 You must not link to any material using or by means of the Services that would, if it were made available through the Services, breach the provisions of this Policy.
11. Harmful software
11.1 The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any viruses, worms, spyware, adware or other harmful or malicious software, programs, routines, applications or technologies.
11.2 The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any software, programs, routines, applications or technologies that will or may have a material negative effect upon the performance of a computer or introduce material security risks to a computer.
Joy Privacy Policy for Individuals
INTRODUCTION
This policy is designed to be simple, and clear to understand without the usual jargon included – within the document you will find out what information we collect, how we use it and what your rights and choices are relating to your personal data, this privacy policy is written in line with the EU GDPR and UK DPA 2018.
STATEMENT
Pungo Limited is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Processor under the UK Data Protection Act of 2018, reference ZA658349.
Pungo Limited is the registered name and owner of Joy.
PERSONAL DATA
Personal data is provided to us via the following avenues;
· When you register with us or make a referral, the following details are collected – Name, DOB, phone number, postcode and email address.
YOUR RIGHTS
As per the Data Protection Act and refined by the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data held by Pungo Limited.
To make a Data Access Subject Request, please contact our privacy team using the following methods:
Email: dataprotection@explorejoy.co.uk
To protect your privacy and prevent unauthorised access, we will verify your identity before processing your access request. We will respond to your request within 30 days from the date of receipt. If exemptions under applicable laws apply, we will inform you accordingly.
If possible, we will provide the requested information electronically in a commonly used format. For any questions or concerns about your personal data or to exercise your data subject rights, please contact us using the provided contact details.
If we do not address your request or fail to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via www.ico.org.uk or by telephone on 0303 123 1113.
DECLARATION OF SHARING
We use third party solutions for the hosting of our website and application (mobile and web), including analytics to better our service and provide the best experience.
Our website is hosted with WordPress and our app we host within Amazon Web Services (AWS) but we have reviewed this from a security and privacy perspective and have proceeded on the basis that it meets our requirements. We ensure that we carry out data minimisation to capture the minimal amount of information through this route.
The privacy policies for these third parties can be found below:
Wordpress: https://en-gb.wordpress.org/about/privacy/
AWS: https://aws.amazon.com/privacy/
Services
As part of the Joy app we provide you with a list of services which can be used as referrals for your patients, we have carried out baseline reviews against the services as part of our obligations as a data processor to ensure there is a level of security.
RETENTION PERIOD
We will hold your data for the duration of service plus eight years. The reason for the extra eight-year period is in the case of being re-referred, you can choose to have all data immediately deleted upon request.
CHILDREN'S DATA
If you are using Joy’s services for the purpose of processing a child's data, you must ensure that you have the appropriate processes, procedures and protections in place for doing so. If a child has used this website without parental consent, please contact dataprotection@explorejoy.co.uk for rectification.
COOKIES
Cookies are small text files which are transferred from our websites, applications or services and stored on your device.
We have ensured that we use the absolute minimum and have only one cookie in use on the website. This single cookie is a session token, which is utilised by Google analytics to throttle requests rates, preventing bots from flooding the server with requests.
You can edit your cookie settings with the cookie banner when you access this website.
EXTERNAL LINKS
Throughout the website we may provide links to external parties and partners for further information and content. Whilst we take every precaution to ensure that your time on this website is safe and secure, Pungo Limited cannot guarantee the security of third-party sites and must advise that the usual internet safety precautions should be used.
REVIEW, UPDATES AND CONTACT
If you have any questions about this Privacy Policy, would like to exercise any of your rights, or to make a complaint, please write to: dataprotection@explorejoy.co.uk
This policy will be updated regularly and was last reviewed on 24/07/2023
Joy Privacy Policy for clinicians/professionals and service operators
INTRODUCTION
This policy is designed to be simple, and clear to understand without the usual jargon included – within the document you will find out what information we collect, how we use it and what your rights and choices are relating to your personal data, this privacy policy is written in line with the EU GDPR and UK DPA 2018.
STATEMENT
Pungo limited is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Processor under the UK Data Protection Act of 2018, reference ZA658349.
PERSONAL DATA
Personal data is provided to us via the following avenues;
Personal details
· When you, the clinician/professional, register with us we will process your name, your employer, job title and your contact details.
The legal basis for the collection and processing of this personal data is legitimate interest.
Your patient's/client’s personal details
· When using Joy or making a referral the following patient details are collected – Name, DOB, contact details, NHS number, gender, ethnicity and health and medical information
· The legal basis for this is the provision of direct care and related administrative purposes
Note - When patient data is involved, Joy is the data processor and you are the controller and are required to have your own processes in place for ensuring that you are capturing and processing personal data in a compliant manner.
Service information
· You may list a service on the Joy platform such as an activity or class. Details of that information such as contact details for the service are stored securely within our database.
YOUR RIGHTS
As per the Data Protection Act and refined by the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data held by Pungo Limited.
To make a Data Access Subject Request, please contact our privacy team using the following methods:
Email: dataprotection@explorejoy.co.uk
To protect your privacy and prevent unauthorised access, we will verify your identity before processing your access request. We will respond to your request within 30 days from the date of receipt. If exemptions under applicable laws apply, we will inform you accordingly.
If possible, we will provide the requested information electronically in a commonly used format. For any questions or concerns about your personal data or to exercise your data subject rights, please contact us using the provided contact details.
If we do not address your request or fail to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via www.ico.org.uk or by telephone on 0303 123 1113.
DECLARATION OF SHARING
We use third party solutions for the hosting of our website and application (mobile and web), including analytics to better our service and provide the best experience.
Our website is hosted with WordPress and our app we host within Amazon Web Services (AWS) but we have reviewed this from a security and privacy perspective and have proceeded on the basis that it meets our requirements. We ensure that we carry out data minimisation to capture the minimal amount of information through this route.
We may display on our website or share with our commercial partners aggregated data that does not hold personally identify information, but which shows general trends, for example, patterns for demand of services, health and wellbeing improvement.
Services
As part of the Joy app we provide you with a list of services which can be used as referrals for your patients, we have carried out baseline reviews against the services as part of our obligations as a data processor to ensure there is a level of security.
RETENTION PERIOD
We will hold your data for the duration of the contract or until you delete it.
CHILDREN'S DATA
If you are using Joy’s services for the purpose of processing a child's data, you must ensure that you have the appropriate processes, procedures and protections in place for doing so. If a child has used this website without parental consent, please contact dataprotection@explorejoy.co.uk for rectification.
COOKIES
Cookies are small text files which are transferred from our websites, applications or services and stored on your device.
We have ensured that we use the absolute minimum and have only one cookie in use on the website – you can edit your cookie settings with the cookie banner when you access this website.
EXTERNAL LINKS
Throughout the website we may provide links to external parties and partners for further information and content. Whilst we take every precaution to ensure that your time on this website is safe and secure, Pungo Limited cannot guarantee the security of third-party sites and must advise that the usual internet safety precautions should be used.
REVIEW, UPDATES AND CONTACT
If you have any questions about this Privacy Policy, would like to exercise any of your rights, or to make a complaint, please write to: dataprotection@explorejoy.co.uk
This policy will be updated regularly and was last reviewed on 02/01/2024
INTRODUCTION
This policy is designed to be simple, and clear to understand without the usual jargon included – within the document you will find out what information we collect, how we use it and what your rights and choices are relating to your personal data, this privacy policy is written in line with the EU GDPR and UK DPA 2018.
STATEMENT
Pungo Limited is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Processor under the UK Data Protection Act of 2018, reference ZA658349.
Pungo Limited is the registered name and owner of Joy.
PERSONAL DATA
Personal data is provided to us via the following avenues;
· When you register with us or make a referral, the following details are collected – Name, DOB, phone number, postcode and email address.
YOUR RIGHTS
As per the Data Protection Act and refined by the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data held by Pungo Limited.
To make a Data Access Subject Request, please contact our privacy team using the following methods:
Email: dataprotection@explorejoy.co.uk
To protect your privacy and prevent unauthorised access, we will verify your identity before processing your access request. We will respond to your request within 30 days from the date of receipt. If exemptions under applicable laws apply, we will inform you accordingly.
If possible, we will provide the requested information electronically in a commonly used format. For any questions or concerns about your personal data or to exercise your data subject rights, please contact us using the provided contact details.
If we do not address your request or fail to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via www.ico.org.uk or by telephone on 0303 123 1113.
DECLARATION OF SHARING
We use third party solutions for the hosting of our website and application (mobile and web), including analytics to better our service and provide the best experience.
Our website is hosted with WordPress and our app we host within Amazon Web Services (AWS) but we have reviewed this from a security and privacy perspective and have proceeded on the basis that it meets our requirements. We ensure that we carry out data minimisation to capture the minimal amount of information through this route.
The privacy policies for these third parties can be found below:
Wordpress: https://en-gb.wordpress.org/about/privacy/
AWS: https://aws.amazon.com/privacy/
Services
As part of the Joy app we provide you with a list of services which can be used as referrals for your patients, we have carried out baseline reviews against the services as part of our obligations as a data processor to ensure there is a level of security.
RETENTION PERIOD
We will hold your data for the duration of service plus eight years. The reason for the extra eight-year period is in the case of being re-referred, you can choose to have all data immediately deleted upon request.
CHILDREN'S DATA
If you are using Joy’s services for the purpose of processing a child's data, you must ensure that you have the appropriate processes, procedures and protections in place for doing so. If a child has used this website without parental consent, please contact dataprotection@explorejoy.co.uk for rectification.
COOKIES
Cookies are small text files which are transferred from our websites, applications or services and stored on your device.
We have ensured that we use the absolute minimum and have only one cookie in use on the website. This single cookie is a session token, which is utilised by Google analytics to throttle requests rates, preventing bots from flooding the server with requests.
You can edit your cookie settings with the cookie banner when you access this website.
EXTERNAL LINKS
Throughout the website we may provide links to external parties and partners for further information and content. Whilst we take every precaution to ensure that your time on this website is safe and secure, Pungo Limited cannot guarantee the security of third-party sites and must advise that the usual internet safety precautions should be used.
REVIEW, UPDATES AND CONTACT
If you have any questions about this Privacy Policy, would like to exercise any of your rights, or to make a complaint, please write to: dataprotection@explorejoy.co.uk
This policy will be updated regularly and was last reviewed on 24/07/2023
Joy Privacy Policy for clinicians/professionals and service operators
INTRODUCTION
This policy is designed to be simple, and clear to understand without the usual jargon included – within the document you will find out what information we collect, how we use it and what your rights and choices are relating to your personal data, this privacy policy is written in line with the EU GDPR and UK DPA 2018.
STATEMENT
Pungo limited is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Processor under the UK Data Protection Act of 2018, reference ZA658349.
PERSONAL DATA
Personal data is provided to us via the following avenues;
Personal details
· When you, the clinician/professional, register with us we will process your name, your employer, job title and your contact details.
The legal basis for the collection and processing of this personal data is legitimate interest.
Your patient's/client’s personal details
· When using Joy or making a referral the following patient details are collected – Name, DOB, contact details, NHS number, gender, ethnicity and health and medical information
· The legal basis for this is the provision of direct care and related administrative purposes
Note - When patient data is involved, Joy is the data processor and you are the controller and are required to have your own processes in place for ensuring that you are capturing and processing personal data in a compliant manner.
Service information
· You may list a service on the Joy platform such as an activity or class. Details of that information such as contact details for the service are stored securely within our database.
YOUR RIGHTS
As per the Data Protection Act and refined by the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data held by Pungo Limited.
To make a Data Access Subject Request, please contact our privacy team using the following methods:
Email: dataprotection@explorejoy.co.uk
To protect your privacy and prevent unauthorised access, we will verify your identity before processing your access request. We will respond to your request within 30 days from the date of receipt. If exemptions under applicable laws apply, we will inform you accordingly.
If possible, we will provide the requested information electronically in a commonly used format. For any questions or concerns about your personal data or to exercise your data subject rights, please contact us using the provided contact details.
If we do not address your request or fail to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via www.ico.org.uk or by telephone on 0303 123 1113.
DECLARATION OF SHARING
We use third party solutions for the hosting of our website and application (mobile and web), including analytics to better our service and provide the best experience.
Our website is hosted with WordPress and our app we host within Amazon Web Services (AWS) but we have reviewed this from a security and privacy perspective and have proceeded on the basis that it meets our requirements. We ensure that we carry out data minimisation to capture the minimal amount of information through this route.
We may display on our website or share with our commercial partners aggregated data that does not hold personally identify information, but which shows general trends, for example, patterns for demand of services, health and wellbeing improvement.
Services
As part of the Joy app we provide you with a list of services which can be used as referrals for your patients, we have carried out baseline reviews against the services as part of our obligations as a data processor to ensure there is a level of security.
RETENTION PERIOD
We will hold your data for the duration of the contract or until you delete it.
CHILDREN'S DATA
If you are using Joy’s services for the purpose of processing a child's data, you must ensure that you have the appropriate processes, procedures and protections in place for doing so. If a child has used this website without parental consent, please contact dataprotection@explorejoy.co.uk for rectification.
COOKIES
Cookies are small text files which are transferred from our websites, applications or services and stored on your device.
We have ensured that we use the absolute minimum and have only one cookie in use on the website – you can edit your cookie settings with the cookie banner when you access this website.
EXTERNAL LINKS
Throughout the website we may provide links to external parties and partners for further information and content. Whilst we take every precaution to ensure that your time on this website is safe and secure, Pungo Limited cannot guarantee the security of third-party sites and must advise that the usual internet safety precautions should be used.
REVIEW, UPDATES AND CONTACT
If you have any questions about this Privacy Policy, would like to exercise any of your rights, or to make a complaint, please write to: dataprotection@explorejoy.co.uk
This policy will be updated regularly and was last reviewed on 02/01/2024