New Era Domestic Abuse Service

Support for victims

  • 24 hours a day, 7 days a week, specialist help is available for all victims when they need it most. The service also provides a live webchat facility, which can be accessed day or night (please go to the section below – Getting help now).
  • Operating across Staffordshire and Stoke-on-Trent, victim services are provided by Victim Support and are available for everyone, with safety and recovery prioritised.
  • New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people (aged four to 17), for as long as they need it.
  • Specially trained New Era staff are able to help you, whether you’ve made a report to the police or not.
  • New Era provides a range of advocacy services, including help with: obtaining a non-molestation and other orders; housing issues and access to refuge and other emergency accommodation; advocacy with the police and other statutory services; child contact matters and court visits; accessing counselling and a range of other services.
  • New Era has dedicated specialist advisors working exclusively with LGBT+ (Lesbian Gay Bi-sexual Transgender), BAMER (Black Asian Minority Ethnic and Refugee) and male victims.
  • Leaflets about New Era victim services are available to download from:
Mental health
Additional needs catered for: