Alzheimer's Society Dementia Support Line

If you are affected by dementia, worried about a diagnosis or a carer, trained staff are ready to give you the support you need.

Opening hours: Mon to Weds: 9am – 8pm, Thurs and Fri: 9am – 5pm, Sat and Sun: 10am – 4pm

For non-English speakers
If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.

For callers who do not have English as their language of choice, we can arrange a simultaneous language translation service. Please call our English-speaking support line on 0333 150 3456, say the English word for the language you would like to use, end the call and wait. An interpreter will usually call you back within five minutes.

For people with speech or hearing difficulties
If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our English-speaking Dementia Support Line on 18001 0300 222 1122.

We can offer you the option to receive regular calls from us so we can keep in touch, find out how you are and offer advice and support when things change. As this part of the service is new, it may not be available in your area just yet.

Please note, the opening times mentioned above are our usual working hours. Very occasionally, the support line may have to close during these times.  If you need support urgently, please call one of these other organisations and helplines.
Support line calls may be recorded or monitored to help with training and evaluation and improve our services. Alzheimer’s Society complies with the General Data Protection Regulations (GDPR).

Service access criteria: For people affected by dementia
Information and advice
Managing a long-term health condition
Services for older people
Support for carers
Additional needs catered for:
Hearing impairment friendly
Dementia friendly
Non English speaking friendly
Key words - separate with a comma: Dementia, Carer, Dementia Support
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