24/7 Advice & Support Line

Whether you need advice about managing your pain, a concerned carer or member of the family, or a health and social care professional caring for people in the last years of life, you can call our 24/7 Advice & Support Line on 0300 30 30 400.

We are here to help you.

Who can access 24/7?
This service is available to people in City and Hackney, Tower Hamlets and Newham including patients, carers and members of the public.

Get advice and support on:

  • How to manage pain, nausea, vomiting and restlessness
  • How best to support the person who is ill
  • How to support distressed family members
  • How to make a referral to the Hospice
  • Key features:
  • A dedicated telephone advice line
  • One easy to remember number
    Available 24 hours a day, 365 days a year
  • Provides timely advice for better care
  • Provides support to people in the last years of life, families and carers
  • All calls are free from a BT landline
    *Please note that the 24/7 Advice and Support Line team are not able to provide counselling.

Health & safety:

  • Calls may be taken by our advice and support staff, a senior registered nurse or a doctor
  • We make a record of all calls including general or nursing enquiries
  • When the query is about an existing patient we update their records accordingly
  • All queries are reviewed by senior members of the medical team every day
  • We will only give prescribing advice directly to the prescriber
  • Calls may be recorded for training and monitoring purposes
  • Primary health care teams, e.g. district nurses and GPs
  • Out-of-hours services
  • Nursing and care home staff
  • The person you wish to discuss does not have to be known to St Joseph’s Hospice.

 

Service access criteria: This service is available to people in City and Hackney, Tower Hamlets and Newham including: Patients, carers and members of the public
Categories:
Adult carers advice and support
Other
Young carers support
Other
Other
Information and advice
Managing a long-term health condition
Support for carers
Additional needs catered for:
Takes place in the client’s home
Key words - separate with a comma: advice, support, help, illness, carer, carers, Newham