24/7 Advice & Support Line

Whether you need advice about managing your pain, a concerned carer or member of the family, or a health and social care professional caring for people in the last years of life, you can call our 24/7 Advice & Support Line on 0300 30 30 400.

We are here to help you.

Who can access 24/7?
This service is available to people in City and Hackney, Tower Hamlets and Newham including patients, carers and members of the public.

Get advice and support on:

• How to manage pain, nausea, vomiting and restlessness
• How best to support the person who is ill
• How to support distressed family members
• How to make a referral to the Hospice
• Key features:
• A dedicated telephone advice line
• One easy to remember number
  Available 24 hours a day, 365 days a year
• Provides timely advice for better care
• Provides support to people in the last years of life, families and carers
• All calls are free from a BT landline
  *Please note that the 24/7 Advice and Support Line team are not able to provide counselling.

Health & safety:

• Calls may be taken by our advice and support staff, a senior registered nurse or a doctor
• We make a record of all calls including general or nursing enquiries
• When the query is about an existing patient we update their records accordingly
• All queries are reviewed by senior members of the medical team every day
• We will only give prescribing advice directly to the prescriber
• Calls may be recorded for training and monitoring purposes
• Primary health care teams, e.g. district nurses and GPs
• Out-of-hours services
• Nursing and care home staff
• The person you wish to discuss does not have to be known to St Joseph’s Hospice.