Energy Advice

The Seasonal Health Intervention Network (SHINE) is a free fuel poverty energy advice service and referral network for Londoners. SHINE London offers a dedicated freephone helpline to provide guidance on reducing energy bills, liaise with energy suppliers regarding utility debt and complex billing, applying for water discounts, support with energy efficiency grant applications and sign posting to other public health interventions.
SHINE also has an Energy Doctor home visiting service, to install free small energy saving measures such as LED lighting, draught proofing and radiator reflectors. The Energy Doctors provide tailored advice on physical and behavioural changes that can reduce energy usage and costs. They can also review energy bills, check heating controls and liaising with suppliers.
To speak to a member of the SHINE team, call 0800 953 1221 Lines are open 9am-5pm, Monday-Friday. Alternatively, text 07800 006 143.

Day to day helping hand
Information and advice
Service access criteria:

Must live in a London borough and meet one of the following:
- Income below £19,000,
- Receives a means tested benefit
- Has a disability
- Has a long-term health conditions worsened by the cold
- Is a child under 15
- Is an adult over 60

Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Disclaimer: Please note that services on the Joy Marketplace are independent and are not necessarily endorsed by your locality/area.