Patient Advice and Liaison Service (PALS)

Who we are
We are a team of people with information and advice on health issues related to your care and treatment.

What we do
We offer advice and support on all aspects of healthcare to patients, carers and relatives.
We will support you and direct you to appropriate services by working closely with all healthcare professionals. They may be able to resolve the matter quickly or point you in the right direction.
We will record any comment, concern or compliment that you bring to them and ensure that these are sent on to the service or person concerned.
If you wish to make a complaint, the Patient Advice and Liaison Service (PALS) will be able to advise you and refer you to the Complaints Team if required.
If you would like to get involved in the work we do to improve our services, please find out more by visiting our Quality Improvement (QI) website.

Categories:
Leaving hospital
Family support groups and organisations
Information and advice
Managing a long-term health condition
Services for older people
Youth support
Additional needs catered for:
N/A
health support,care
Who can refer: Self referrals only
Disclaimer: Please note that services on the Joy Marketplace are independent and are not necessarily endorsed by your locality/area.