Newham Homeless Prevention & Advice Service (HPAS)

The help we can provide includes:

  • Mediation between you and the person who has asked you to leave with the aim of keeping you in your home
  • Advising you on your rights of occupation
  • Referring you to someone who can give you work, debt and benefits advice
  • Advising you on how to find somewhere else to live.

To access the Homeless Prevention and Advice Service (HPAS) you will need to complete an application form and submit your documents using the online form.

Documents needed include:

  • Proof of your identity and the identities of everyone to be included as part of your household, such as birth certificates , passports, immigration documents.
  • Evidence that you are threatened with homelessness, such as a notice of seeking possession, possession order or bailiff’s warrant or confirmation in writing that you are being made homeless if friends or family are asking you to leave.
  • Your current tenancy agreement and any previous tenancy agreements you have for other homes you have previously lived in.
  • Proof of your previous addresses for the last five years and your partner’s addresses if relevant, such as medical cards, bank statements, utility bills etc.
  • Proof of your income and any savings or investments you have, such as wage slips, bank statements, benefit books, savings books, share certificates.
  • Evidence of any serious illness or disability that you or any member of your household have, such as letters from your GP, hospital consultant, details of any prescribed medication.
  • Evidence of any custodial sentence served.
  • Evidence of any armed forces service history.

If staying in your current home is not an option then you need to be aware that rents in Newham are very high and broadening your search will give you more choice of available and affordable homes.

Cases are prioritised according to need. Service is delieved via telephone.

To ring us, please ring 020 8430 2000 ext. 57445

Service access criteria: Residents must be threatened with homelessness
Homelessness support
Hostels and emergency accommodation
Housing advice
Housing legal advice
Information and advice
Support with housing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Takes place in the client’s home
Non English speaking friendly
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