Information and Advice

Information and advice

Age UK Cambridgeshire & Peterborough offers a free and confidential information and advice service for people aged 60yrs and over, their families and carers.

Information and Advice is provided over the phone, by calling a helpline (0300 666 9860) open Mon- Fri 9-3pm and answered by our team of local Information Officers, or by emailing .  We offer free, impartial, confidential information and advice on a variety of things including:

  • Local social and leisure activities
  • Local practical support services
  • Matters relating to finance
  • Benefit checks and maximising income
  • Housing support
  • Adult Social Care navigation
  • Health services
  • Community care
  • Finding care


We are a DWP registered organisation. We can do benefit checks and can support applications for grants especially for heating. We offer advice and casework and working towards the national IAQP certification (Information and Advice Quality Programme) All staff keep updated and follow the Human Rights Act, Mental Capacity Act, Mental Health Act and Care Act.

Why you can rely on us

  • We give you information that is accurate and up to date.
  • We take time to listen and understand.
  • We explain the choices you have.
  • We make sure that you can talk to us in private.
  • We won’t tell anyone about your concerns without your permission.
  • If we can’t help, we can put you in touch with people who can.
Service statistics
Usually replies in 9 days
80% of referrals accepted
Service access criteria: Normally the service is for people aged 60+ or caring for someone who is 60+ in Cambridge and Peterborough
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Dementia friendly
Takes place in the client’s home
Key words - separate with a comma: Age UK Cambridgeshire and Peterborough, older people, carers, volunteer, support, independence,