Pet Bereavement Service

Lives are transformed by the love and companionship pets bring. So, saying goodbye to one – whether due to death or separation – is always sad, difficult and often traumatic. It affects people in many ways.

But, remember, you are not alone. If you are grieving for a pet, or facing loss, our free and confidential Pet Bereavement Support Service (PBSS) is here for you by phone, email or webchat.

Our mission is to reach as many people as possible with compassion and understanding, so that no one goes through the pain of losing a pet alone.

Call us
Please don't hesitate to call us on 0800 096 6606 if you'd like to talk. We are available between 8.30am and 8.30pm every day. Due to the nature of the helpline and to keep your call confidential, we are unable to call you and cannot see your phone number if you call us.

Email us
Email us at and we'll respond within 48 hours.

Chat live with a trained volunteer
Our webchat service is staffed by our trained Pet Bereavement Support Service volunteers from 8.30am to 8.30pm, every day.

If you'd like to chat with one of our team, visit our about the PBSS page and click the chat icon in the bottom-right hand corner of your screen.

If the icon isn't visible, none of our team are available right now. Please don't hesitate to call us on 0800 096 6606, or email us at, if you'd still like to share.

Contact us via online form
Get in contact using our confidential form. We'll respond via email within 48 hours.

Our Facebook community
Find support from people who have been through pet loss on our pet loss support community on Facebook.

Bereavement support
Mental health