Helpline

Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.  

Phone: 0808 800 3333.

Email: helpline@scope.org.uk.

Textphone: dial 18001 then 0808 800 3333.

Calls are free from UK landlines and mobiles.

Opening times
We are experiencing high demand at the moment. You might get a quicker response if you call between 10am and 12pm.

Monday to Friday, 9am to 6pm.
Saturday and Sunday, 10am to 6pm
Most bank holidays 
How our helpline can support you
Our advisers can answer questions and talk you through a wide range of topics connected with disability, including:

benefits
finance
social care
work
equipment and assistive technology
housing and home adaptations
We can also point you to other information providers and Scope services in your local area.

Online support and advice
Our online support and advice might also be helpful to you.

Online support and advice

Language translation
If you prefer to talk to us in another language, call or email the helpline and tell us:

your name
preferred language
contact number
We'll call you back with an interpreter on the line.

British Sign Language
We offer video calls with British Sign Language interpreters.
What you can expect from the helpline
We will give you:

a polite, friendly, helpful and professional response
accurate information, based on evidence
information in your preferred format, where resources allow
confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures
contacts of other agencies for specialist, local or ongoing advice
connections to other Scope services where appropriate
We will make sure that you:

feel safe and listened to
are treated with dignity and that we respect your beliefs and preferences
can give us feedback, positive or negative, to help us improve our service