Care Navigation - Age UK

The Service was originally set up with funding from Age UK and Redbridge, Barking and Havering Clinical Commissioning Groups to support people with multiple health conditions. Over the last couple of years the service has only been available to new clients in Havering, but we are delighted to announce that once again, we can offer the service in Redbridge Barking&Dagenham and Havering with effect from January 2019. 

GPs recognise that Social Prescribing is an effective method of helping people who are socially isolated, our Care Navigation service offers this help to people who are also suffering from one or more long term conditions.

Our Care Navigators will have an initial discussion with the person to get to know a bit about them and their circumstances. This may include asking about their hobbies, likes and dislikes, wishes and worries, and goals for the future.Then the Care Navigator and the client agree a plan to follow up any support and services the client would like. This may include providing general information; support to understand and access services in the local area; helping clients to access benefits advice and information; signposting for Legal Advice, and supporting clients to access transport schemes, social groups and activities of interest.

The primary goal of the service is to enable people to have a good quality of life and enjoy the things they like doing, whatever their health needs. By providing information and building up confidence and independence, the client will begin, with support, to get out and about, take up new activities or enjoy hobbies and interests they once pursued. For those less able to get out and about,  the experience of being supported by a volunteer can begin to open up new friendship and social interaction.

Previously we have been restricted to accepting clients in Havering, whilst still supporting existing clients in Redbridge and Barking & Dagenham. Since January 2019, we have been offering this service in all three Boroughs. Anyone can refer new clients by contacting us on: 020 8220 6000 or emailing us at: Alternatively you can use the enquiry form on this website.

Service access criteria: Barking and Dagenham, Redbridge and Havering residents over 50
Benefits advice and assessment
Financial advice and support
Connecting with others
Helping with money
Information and advice
Services for older people
Social prescribing
Additional needs catered for: