The Single Point of Access (SPA) is a 24/7 mental health crisis and referral line for adults and children in Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster, and Milton Keynes (out of hours).
If you or someone you care for is experiencing a mental health crisis, you can call or email SPA any time, day or night. The service is staffed by qualified clinicians who will listen, assess your needs, and help direct you to the most appropriate support or service. SPA can also make appointments for new referrals to community mental health teams.
- Immediate support in a crisis – Call for urgent help, advice, or guidance.
- Referrals to secondary mental health services – For GPs, statutory services, housing associations, and other professionals.
- Advice and signposting – For carers, family members, and anyone concerned about someone's mental health.
- Open to all ages – Children, adults, and people who have not previously used mental health services.
- Confidential and compassionate – SPA will always respect your privacy and work with you to find the right support.
SPA works closely with crisis resolution teams and partner organisations to ensure you get the help you need, when you need it most.
Service opening times: 24 hours a day, 7 days a week, 365 days a year.
Cost: Free to use.
For more information, you can also use the Hub of Hope to find local mental health services.