Personal Independence Co-Oridnators

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The PIC service is part of the Integrated Community Network (ICN+), which aims to develop and implement more integrated and preventative health and social care across Croydon. PICs provide critical links between health and social care services and wider community support networks, helping people feel more in control of their own health and wellbeing.

How does the PIC service help?

Following a referral, the process starts with a conversation enabling the person to tell us what is important to them and what might improve their health, wellbeing, and independence. We then work with people for a defined amount of time (typically 8-16 weeks), depending on need and complexity, so they can set themselves specific goals to achieve.

Examples include improving a person’s mobility, reducing social isolation, solving problems in the home, sorting out finances, linking up with health/social care professionals, learning a new skill and returning to a hobby they previously enjoyed.

Who can refer someone to the PIC service?

There are two ways you can refer someone to the PIC service:

1. Any professional within the Integrated Community Networks system (ICN+) Team – these
include GPs, Community Pharmacists, District Nurses, Occupational Therapists, Social Workers and Social Prescribers/Link Workers. All ICN+ team members can refer via email or in a meeting such as an MDT or Talking Point.

2. Community organisations and professionals outside the ICN+ system – these include local voluntary organisations and specialist health professionals within Croydon University Hospital and elsewhere. These organisations should refer to the service using the referral form below.

How do I access the PIC service?

To access the PIC service, you need to be referred by your GP, another healthcare professional or member of a community organisation (See above “Who can refer someone to the PIC service?”). These professionals will refer you to us using the methods described above.

Read referral criteria on our website: https://www.ageuk.org.uk/croydon/our-services/personal-independence-coordinator-service-9ad0133f-8aa0-ed11-9ac4-0003ff32eded/