What we do
The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.
Advice services
The Citizens Advice service plays a central role in tackling injustice, reducing poverty and social exclusion, and enabling people to realise their full potential.
The delivery of advice
Advisers recognise that one problem is often the result of another so, rather than addressing a single issue at a time, they look at a client’s situation holistically. This way, other potential problems can be identified early which prevents them escalating into anything more serious. Bureaux are right at the heart of their communities – reflecting the needs of their clients in the local area. This could mean access to multi-lingual advisers, or information on specific local issues.