Croydon Healthy Homes

Helping you heat your homes and reduce your fuel bills.

Croydon Healthy Homes is our free energy advice service for residents who are:

homeowners or renting privately
on low incomes or are more vulnerable to the effects of living in a cold home, for example families with young children, older residents, and residents with pre-existing medical conditions.
What we offer
Our team of qualified energy assessors can offer you the following:

  • Advice about gas and electricity tariffs and payment methods
  • Checking you receive any priority support you might be entitled to from your energy supplier
  • Advice about any debt you owe to your energy supplier
  • Advice about discounts and support from your water company (such a 50% discount on your water bill)
  • Advice about Smart Meters 
  • Check if your household is eligible for grant funding to install larger efficiency measures such as insulation and to help you apply
  • Help with using heating controls to ensure your heating system is being used effectively
  • Advice about damp and mould issues; if you rent your property, please seek support from your landlord before contacting us
  • The advice is initially through a telephone consultation. Where appropriate and at our discretion, we can offer follow-up home visits and other face-to-face support
Service access criteria: Support is available if you meet all of the following criteria: you are a Croydon resident you own your home, or rent privately you pay your electricity bill directly to your energy supplier, either through direct debit, on receipt of a bill, or through a key or card (prepayment) meter. There are no other rigid eligibility criteria, however, the advice and support you can be offered will be at the discretion of the team, and based upon our assessment of your needs, the resources available, and the demand for the service. We will assess your eligibility for discounts, grant funding and the support we can offer you based on your circumstances.
Consumer advice
Information and advice
Additional needs catered for:
Disclaimer: Please note that services on the Joy Marketplace are independent and are not necessarily endorsed by your locality/area.