DLR Community Ambassadors are the community team of KeolisAmey Docklands, which runs the Docklands Light Railway (DLR). They help you travel on the DLR safely and with confidence. They work with passengers and local communities across Newham, Tower Hamlets, Greenwich, Lewisham and the City of London.
A team of five ambassadors covers different stretches of the network. They work with schools, colleges, community centres, faith groups, charities and resident associations. Through the DLR Community Assist programme they focus on safety, travel confidence and accessibility.
- Help learning how to use the DLR
- Safety awareness events, and safety and accessibility workshops
- School visits and back-to-school station engagement
- Community workshops and open days
- Listening to accessibility issues or safety concerns, and working with station staff to resolve problems
- Leaflets such as "The guide to using the DLR" and the "Accessibility Guide to DLR"
How to access: Contact the Community Ambassadors team directly by email or phone, or meet them at an in-person event. Community members, organisations and stakeholders are all welcome to get in touch. Complaints and compliments about the DLR go to TfL rather than to this team.
Lives within a 10 minutes walking distance from a DLR station