DLR Community Ambassadors
Our DLR Community Assist program provides a free comprehensive range of support services to enhance travel on the DLR. The service includes help for passengers with disabilities or health challenges to travel independently, provides assistance to families with young children, and promotes safe travel behaviours in schools. Delivered by our Community Ambassadors, the team also offers support to those who are nervous or unfamiliar with public transport, and works closely with community groups and local businesses. Assistance is available to unemployed individuals with travel to job interviews, help for those who are digitally excluded with online travel planning, and guidance on making cost-effective travel choices.
Our DLR Assist video provides a concise overview of the support we offer and introduces you to our team. You can view the video at the following link:
https://vimeo.com/889138233
How community ambassadors can help
- Give safety talks and presentations to primary schools in the DLR area.
- Accompany schools on accessibility trips.
- Take passengers out on a DLR accessibility trip to demonstrate how to use the railway - this is particularly useful for wheelchair and scooter users, as well as anyone with a walking stick or child buggy.
- Host drop-in sessions at local supermarkets, community centres and other locations, weekly/fortnightly. These sessions offer information and advice about travelling on the DLR, engineering works and accessibility trips
Contact the team on 0207 363 9818 or at ambassadors@keolisameydlr.co.uk
Lives within a 10 minutes walking distance from a DLR station