Our community ambassadors are here to help anyone who uses the DLR. They are fluent in a variety of languages, including Bengali, Urhobo, Hindi, Urdu, and Sylheti.
How community ambassadors can help
- Give safety talks and presentations to primary schools in the DLR area
- Take passengers out on a DLR accessibility trip to demonstrate how to use the railway - this is particularly useful for wheelchair and scooter users, as well as anyone with a walking stick or child buggy
- Host drop-in sessions at local supermarkets, community centres and other locations, every two weeks. These sessions offer information and advice about travelling on the DLR, engineering works and accessibility trips
Community Ambassadors and Back on Track
Back on Track is an award winning scheme established in 2015 for all travelling on the DLR. Our team provide supervised visits on the DLR for individuals, restoring their confidence and enabling them to travel confidently on the railway. We aim to address these issues and get people out and about in east London, enjoying the facilities and experiences around them with the help of the DLR.
Who we help
- People suffering from mental health issues
- People suffering from isolation and loneliness
- People in recovery from treatment who spend their days isolated or excluded from society
- People lacking in confidence to leave their home and travel on public transport.
- People who experience mild to severe anxiety using public transport
- People who have had a recent change in circumstance and just need a little support (e.g. pregnancy mobility)
Benefits of the Back on Track scheme
- Build confidence when travelling on the DLR
- Get more out of life and feel part of their local communities
- Promotes mental health awareness
- Promotes safe travel
- Making DLR accessible to all
If you are interested and would like to find out more about this service, please email ambassadors@keolisameydlr.co.uk and discover how we can assist you
Drop-in sessions
Our ambassadors can offer information and advice about travelling on the DLR, engineering works and accessibility trips.
Email ambassadors@keolisameydlr.co.uk for dates and times of open days at the following locations.