Everybody needs a bit of extra support from time to time and the Help Hub makes sure people get that help as soon as possible.
Getting help early can stop problems from getting worse. It might be only a small problem but if it’s difficult to find a solution straightaway a small problem can grow and lead to more worries.
The Help Hub is a partnership between organisations that support people in Broadland and South Norfolk. It can offer practical support, suggest community groups, and offer advice and guidance to get you back on track.
You must have verbal consent from a resident before completing a request for support. Please where possible, identify the residents GP surgery (this helps when referring a resident to the community connectors, as they work out of the GP surgery’s – you may know them as social prescribers.)
If you live in Broadland call 01603 430431 or email helphub@southnorfolkandbroadland.gov.uk
If you live in South Norfolk call 01508 533933 or email helphub@southnorfolkandbroadland.gov.uk
Money worries and debt
The Help Hub can offer support through our welfare and debt service, and we can also link you up with a range of resources to help you manage your finances. Contact us to request help and support.
Information on budgeting support can also be found on the Money Helper website, they also provide information on debt solutions and planning for the future with pension options.
You can apply for the Client Hardship Service, they may be able to help towards living costs. There are a host of other grants available, the Turn2Us Grant Finder site allows you to search for available funding.
If you are concerned you may have been scammed, Norfolk County Council has listed lots of helpful organisations on their website.
Household Support Fund
The Help Hub is working in partnership with Norfolk County Council to administer the Household Support Fund. This funding been made available to county councils and Unitary Authorities in England to support those in most need and to help with global inflationary challenges.
We have been provided funding to proactively support those identified as facing financial hardship. These customers are identified through our frontline Help Hub services and through analysis of data held by the Councils.
The Help Hub may be contacting individuals and households that have been identified as likely to be facing financial hardship, to ensure they do not miss out on support.
If you receive a letter or call and worry that it could be a scam the person on the phone should direct, you to this page and will be happy to answer any questions or concerns you may have.
If you wish to check the identity of the person contacting, you or have any questions about the fund please contact the Help Hub on 01508 533933.
All awards of Household Support Fund are subject to an assessment needs and review of financial circumstances.
Benefits
The Help Hub can work with you to make sure you are claiming the right support to remain independent. We can also sometimes help you challenge a decision you feel is wrong.
It’s quick and easy to use the Better Off benefits calculator. Access the simple form to check if you are claiming all that you might be entitled to.
For information relating to Housing Benefit and Council Tax Support, as well as help to pay your rent, please look at the Benefits pages.