One to One Befriending 5.0

We match volunteers to older people who are in need of some extra company and friendship  through home visits and  over the phone

We pride ourselves in matching volunteers to older people based on personality, location, hobbies and interests. We see friendships blossom, but we recognise that to do this takes time. People could wait for a number of weeks to find the right person, so we knew we had to do something to provide a quicker response when people were feeling the intense pain of loneliness. So, we developed Link Express, where we provide immediate friendship over the phone, using trained volunteers just for this particular stage. This also gives us time to effectively signpost on to other services if needed too.

In 2021 we became the proud recipients of the Queen's Award for Voluntary Service.

Service access criteria: Must be a resident of Wokingham
Connecting with others
Getting active
Healthy lifestyle
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Arts and creativity
Connecting with nature
Youth support
Social prescribing
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Key words - separate with a comma: Telephone befriending, loneliness, volunteering





1 years ago


1 years ago

Very supportive and well moderated.

Amy Smith

9 months ago