Newham Council – Homeless Prevention and Advice Service (HPAS)

Newham Council's Homeless Prevention and Advice Service (HPAS) provides early, personalised support to people at risk of homelessness. The service helps prevent homelessness by creating a Personal Housing Plan with you, mediating between you and others who may require you to move, and negotiating rent and tenancy terms with landlords. It also offers guidance on your rights of occupation, and assistance to increase your income through employment, debt management, and welfare benefits advice. Through HPAS, discretionary housing payments may be provided to offer short-term support to maintain your current tenancy, and staff can help you find somewhere else to live if staying in your current home isn’t possible. To access HPAS you must complete an online Homeless Prevention Application and upload supporting documents. If you already have an application, use the online Homelessness Enquiry Form to check progress, provide additional information, report changes or raise issues in temporary accommodation. The quickest way to contact the service is via the online enquiry form, with a telephone option available through the Customer Contact Centre on 020 8430 2000 for assistance with completing forms online.