Medway Safe Haven offers free, welcoming, and non-judgmental mental health support for anyone aged 18 and over in the Kent area. The service is available 24 hours a day, including weekends and bank holidays, ensuring help is always at hand when you need it most.
Whether you are feeling distressed, overwhelmed, or simply need someone to talk to, you can access support in a way that suits you: face-to-face, by phone, email, or video consultation. No referral is needed—just walk in or get in touch.
- Receive one-to-one emotional support from trained mental health professionals.
- Get help creating staying well and crisis plans.
- Access information and signposting to other useful services and organisations.
- Enjoy a safe, comfortable, and non-clinical environment, sometimes known as a 'crisis café'.
Medway Safe Haven works closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police, Ambulance Services, and other front-line professionals to ensure you have the right support when you need it.
If you are in immediate crisis and require urgent support, please call the service directly or dial 999. Please note that email is not monitored in real time and may not receive an immediate response.
Location: Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY
Contact: 07850 901 151 or 07808 795 036
Who can use this service? Anyone aged 18+ in the Kent area. No formal referral required.
Important: The Haven is not suitable for urgent medical attention (e.g., after self-harm). For urgent medical care, please attend your nearest A&E or call 999.
Medway Safe Haven offers mental health support to anyone aged 18+ in the Kent area.