Our Trust Patient Advice and Liaison Service (PALS) is an informal service which:
- acts as a central contact point where you can obtain a wide range of information about the NHS and other services
- is a confidential service; we will not share any information you give us without your permission
- aims to resolve any concerns or problems you have as promptly as possible
- by listening to your views and comments, will aim to instigate changes to improve our services
- if you feel your concerns have not been resolved satisfactorily, will guide you through the Trust’s complaints process and provide you with information about external independent services who can assist you if you wish to make a formal complaint.
Categories:
Advocacy
Information and advice
Additional needs catered for:
N/A