Hospital avoidance service

The Community Treatment Team (CTT) provides urgent medical, nursing, and therapy support for adults experiencing an acute physical health crisis in Barking and Dagenham, Havering, and Redbridge. Our goal is to help people receive care at home and avoid unnecessary hospital admissions, especially for issues such as suspected infections, falls without injury, or flare-ups of long-term conditions like COPD.

Our multidisciplinary team includes doctors, nurses, healthcare assistants, occupational therapists, social workers, and physiotherapists. We work closely with primary care, community services, and hospital partners at Queen's and King George's Hospitals to deliver high-quality care in your own home whenever possible.

  • Medical, nursing, and therapy interventions provided at home
  • Social and functional assessments carried out in A&E at Queen's Hospital
  • Support and follow-up arranged for safe discharge and ongoing care

Who can use this service? Adults living in Barking and Dagenham, Havering, or Redbridge who are experiencing an acute physical health crisis and could be safely treated at home.

How to access: Referrals can be made by anyone, including self-referral by patients or carers, as well as GPs and other healthcare professionals. All referrals are triaged by a nurse or therapist to ensure suitability and appropriate care. If the patient cannot make the referral themselves, carers or family should be present to answer questions.

Hours of operation: Daily, 8am - 10pm. The team aims to respond to referrals (face to face and/or by phone) within two hours.

Cost: This is a free NHS service for eligible residents.

Categories:
Services for older people
Service access criteria:

Over the age of 18 years, living within the 3 BHR boroughs, experiencing an acute physical or social care crisis

Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Waiting list (weeks): 0
community treatment team, ctt, hospital prevention, community care, havering community treatment team
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