Time2Talk offer a customer service function for members of the public, local authorities, members of parliament or healthcare professionals working within the Black Country.
The team are contactable via post, email and telephone. Our telephone lines are manned between the hours of 9.00am to 5.00pm Monday to Friday, excluding bank holidays. If you call outside of these hours, you are encouraged to leave a voicemail, whereby a team member will return your call the next working day.
How to make a complaint about GPs, dentists, opticians or pharmacy services
If you would like to make a complaint about your GP, dentist, optician or pharmacy service, you should contact the healthcare provider in the first instance: this is the organisation where you received the NHS service, as they may be able to sort the issue out quickly.
Alternatively, you can complain to the Black Country Integrated Care Board (ICB), Time to Talk Team.
For more information please contact us or visit our website.