Citizens Advice Reigate & Banstead is an independent local charity within the national Citizens Advice network that helps people with practical, financial, and legal problems, regardless of their background or circumstances
What They Do
- Free, confidential advice on issues including debt, housing, employment, consumer rights, benefits, and legal support.
- Available via phone, email, webchat, or face-to-face appointments
- Initial assessment service: When contacted by phone, you’ll receive a short assessment (around 10 minutes) to identify your main concerns and plan next steps or schedule a deeper appointment
- Support through local experts who help you evaluate options and support informed decision-making—they don’t instruct you but guide you using up-to-date resources
Call our FREE local Adviceline number on 0808 278 7945
This service is open Monday to Friday 10:00 – 16:00
What we do for you
When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our advisers use all the latest information so that you are armed with the best and most accurate advice.
You can email us for advice by completing our form
This form is available 24/7 and we aim to reply to your online enquiry by email within 5 working days.
If you do not live in the Reigate and Banstead area, please find your local Citizens Advice office.
Everything you tell us will be treated in absolute confidence and all records are stored securely.
Visit:
Redhill office
72 Station Road
Redhill
Surrey
RH1 1PN
Banstead office
The Horseshoe Community Centre
The Horseshoe
Banstead
Surrey
SM7 2BQ
Drop in sessions:
Thursday – 10am to 1pm
Friday – 10am to 2pm
Appointments
Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else.
Citizens Advice Reigate & Banstead is a key resource for local people needing help with money, benefits, housing, employment or consumer issues. They provide free, impartial advice, backed by a caring and strategic approach focused on empowerment and inclusion.