The Listening Lounge

About the Service

The Listening Lounge offers a safe,welcoming space for individuals experiencing emotional distress or nearing crisis.

Based in a local community hub, the service operates during weekends and bank holidays, providing timely compassionate support as an alternative to attending A&E

What to expect

When you arrive, you’ll be welcomed by trained staff who will carry out a brief assessment to ensure that our service is the right fit for your needs.


If appropriate, we will offer support which may include:

• A calm safe environment to talk
• one to one support from trained staff
• signposting or referrals to other services
• support in developing coping strategies
• 
  
  If we believe another service 
  would be more suitable, 
  we’ll help you access the 
  right support

Please note

This is not a clinical or emergency service. If you or someone else is in immediate danger, please call 999 or go directly to your nearest emergency service.

Service hours

We are open weekends and bank holidays

Friday 5.30pm to 10.30pm

Sat/Sun 10am to 4pm

Bank hols 10am to 4pm