When you refer, you will be taken to their external referral form here.
We help tenants and leaseholders living in unsafe or unhealthy homes (e.g. damp, mould, leaks, cold, pests, faulty electrics).
• Free initial assessment and advice
• Free professional housing inspection and evidence report (where appropriate)
• We liaise with landlords/housing providers to ensure repairs are done
• Where legal help is needed, we refer to SRA-regulated solicitors
• No cost to the resident for using our service
FCA-regulated claims management service covering England & Wales.
Categories:
Housing advice
Housing legal advice
Information and advice
Support with housing
Service access criteria:
- The resident lives in a council, housing association, leasehold or privately owned/freehold property in England or Wales.
- The property has serious repair problems such as damp, mould, leaks, faulty heating, electrics or structural issues. • The problem has been reported to the landlord, housing provider or managing agent, but they have failed to carry out repairs within a reasonable time. •
- The issue is ongoing or affecting the resident’s health, safety or daily living conditions. • The resident can provide basic evidence (e.g. photos or repair history) and consents to an inspection and assessment.
Additional needs catered for:
Non English speaking friendly
support for tenants, tenants, housing, housing repairs, landlord, housing advice