Do you rent a home with damp, mould, leaks, pests or broken heating that your landlord has not fixed?
Support for Tenants helps renters, people in temporary accommodation, leaseholders and shared owners in England and Wales when a landlord or housing provider has been told about repairs but has not put them right. They assess the housing problem, explain options, and may arrange inspection and legal referral where appropriate.
- Supports issues such as damp, mould, leaks, broken heating, pests and structural problems
- Contacts the resident within one working day after a referral
- Explains the process in plain language, with no pressure to continue
- Arranges a property inspection if the resident wants to proceed
- If there is a viable claim, refers it to an SRA-regulated solicitor on a no-win, no-fee basis
Cost: No upfront cost. If a claim goes ahead, the resident only pays if they win, with the fee taken from compensation.
How to access: Request a referral through Joy.
Categories:
Housing advice
Housing legal advice
Information and advice
Support with housing
Service access criteria:
- The resident lives in a council, housing association, leasehold or privately owned/freehold property in England or Wales.
- The property has serious repair problems such as damp, mould, leaks, faulty heating, electrics or structural issues. • The problem has been reported to the landlord, housing provider or managing agent, but they have failed to carry out repairs within a reasonable time. •
- The issue is ongoing or affecting the resident’s health, safety or daily living conditions. • The resident can provide basic evidence (e.g. photos or repair history) and consents to an inspection and assessment.
Additional needs catered for:
Non English speaking friendly
support for tenants, tenants, housing, housing repairs, landlord, housing advice