Citizens Advice in North and West Kent's specialist Energy Advice Team provides free and confidential energy advice.
This service is available to anyone who is struggling to pay their energy costs, would like to improve their energy situation, or needs help with any other energy matter.
Our expert Advisers can help you:
- Understand what your energy bill means,
- Ways to reduce your energy costs and energy usage,
- Suggest behaviour changes to lower energy usage,
- Understand your energy meter,
- Advise on energy efficiency improvements,
- Keeping your home warm during winter, and advice on preventing damp and mould,
- Ways to maximise your income (e.g. identifying and claiming for benefits)
- Advice and information about energy scams and how to protect yourself against them,
- Issue fuel vouchers (if eligible) and explain alternative fuel grants,
- Give information about smart meters,
- Switch your supplier and/or tariff,
- Priority Services Register eligibility,
- Explore your eligibility for any energy grants and schemes to help you,
- Explore your eligibility for emergency charitable support grants,
- Water advice, including social tariffs, water bills, meters, and debts,
- Helping you deal with complaints against your energy supplier,
- Advise ways to protect yourself from carbon monoxide leaks and provide a free carbon monoxide detector, and more.
Advice is primarily delivered over the telephone.
Please bear in mind that advice consultations can take between 30 minutes to an hour or longer, depending on the complexity of the issue.
Categories:
Benefits advice and assessment
Asylum seekers and refugee support
Financial advice and support
Consumer advice
Welfare rights advice
Healthy lifestyle
Helping with money
Information and advice
Managing a long-term health condition
Services for older people
Veterans
Service access criteria:
18+
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Non English speaking friendly
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