Citizens Advice Staffordshire North and Stoke-on-Trent provides free, confidential, and impartial advice to help people resolve their problems and improve their lives. Each year, we support over 20,000 local people with around 55,000 new issues, offering guidance on a wide range of topics.
Our specialist areas include:
- Social security benefits
- Personal debt
- Housing issues and homelessness
- Employment disputes
- Immigration and asylum support
- Support for victims of crime
Our holistic approach means we look at your whole situation, providing tailored advice and, where needed, referrals to specialist services or external agencies. We are registered with the Immigration Advice Authority (IAA).
Accessibility: All our premises are designed to be accessible for people with physical disabilities, mobility, or sensory impairments. We strive to make our services welcoming and inclusive for all communities in the local area.
How to access our services:
- Call our Advice Line: 0808 278 78 76
- Visit us in person at Advice House, Cheapside, Hanley, Stoke-on-Trent
- Email or webchat options available via our website
We also offer volunteering opportunities, training courses, and resources such as the PIP Toolkit for professionals supporting benefit claimants.
Cost: All advice services are free of charge and confidential.
For more information, including opening times and details of our outreach locations, please download our service leaflet or contact us directly.