Our aim is:
- To improve access to prompt advice and support
- To enable you to receive help in a familiar setting
- To help deliver a more joined-up approach to you care
- To provide holistic care with appropriate evidence-based interventions.
- To ensure the right treatment in the right place at the right time from the right person based on your needs.
How do we do this?
We aim to promote a person-centred approach to physical and mental health. Your social care needs are also considered as part of this process. Our service primarily delivers assessments of your mental health, either face to face, via online video appointments ( using attend anywhere), or via the telephone. Outcomes may include, but are not limited to:
- Signposting to other services or organisations.
- Advice on treatment
- Brief interventions to help you manage mental health challenges
- Onward referrals to other services or organisations
This may include:
- Brief one to one interventions
- Guided Self-Help
- Problem solving and coping skills
- Relaxation techniques
- Engaging you with activities in the community
The pt.’s consent is needed.
Access through the GP surgery
Service statistics
Usually replies in
15 hours
92%
of referrals accepted
Service access criteria:
EXCLUSION: patients in CRISIS , actively suicidal and have made plans, receiving support from CHANGES mental health team. INCLUSION: low level anxiety , stress, low mood, trauma, paranoia , graded exposure
Categories:
Connecting with others
Information and advice
Mental health
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Who can refer:
Professional referrals only