Newham's Multi-Agency Safeguarding Hub (MASH)

Make a referral using this form

Worried about a child? Find out how to contact us if you think they may be a victim of neglect, abuse or cruelty.

If you think a child is in immediate danger, phone the police immediately on 999.

If you are a parent/carer or a member of the public and want to make a referral or make an anonymous request,  you can contact the MASH (Multi-Agency Safeguarding Hub) on 0203 373 4600.

For out of hours emergency calls, please call the Emergency Duty Team on 020 8430 2000.

If you are a professional and you are making a referral on behalf of a parent and the child does not have a social worker, you would need to complete an online referral form by using this link.

What happens next?

Children's MASH Service will receive your form or phone call. The service includes representatives from our Children’s Social Care, Adult Social Care, Early Help Service, Community Health, Housing, Hestia, Change Grow Live, Education, Probation, Youth Justice Service and Newham Police.

Each team will check what information they hold about the child and family to make a decision together about which team should respond to your worries.

We will make this decision in at least:

• one working day if we think a child is in need of our protection or
• within four working days in all other cases

We will notify you of the outcome of your referral at least within four working days of receiving the referral.

For more information, please take a look at our website.