Advice and support for people with problems relating to goods or services they have bought, and for energy-related issues such as smart meters, back billing, disconnection, fuel poverty, and getting back on supply. Advisers offer legal and practical advice, explain next steps, provide reference numbers for ongoing support, and may refer concerns to Trading Standards or help connect you with your energy supplier or the Extra Help Unit.
Eligibility: Open to businesses or private individuals for consumer issues. Energy support is for people with energy-related queries. The page states there is eligibility criteria for some further support for individuals in fuel poverty, but does not give details.
How to access: Phone 0808 223 1133 Monday to Friday, 9am to 5pm. Press option 1 for energy support or option 2 for general consumer issues. Web chat is available Monday to Friday, 9am to 5pm. Webform service is open from 5pm on Fridays to 9am on Mondays.
Waiting list (weeks):
-1
consumer advice, energy advice, fuel poverty, disconnection, Trading Standards, webchat, webform
Who can refer: