Torch

Torch Help Hub (Torch) is run by volunteers from local churches to provide a helping hand to those who otherwise cannot get help and tend to fall through the gaps of existing support or provision.

We offer a wide range of free personal and practical help as well as signposting to others with specialist expertise or local support groups you can go to.

- Urgent Help
- Enhanced Wellbeing
- Confidence Building

- Advocacy
- Practical Tasks
- Personal Help

Our online Community Support Hub has information on the events, activities and help available from local churches and Christian charities to support the local community. See https://torchhub.org.uk/community-support-hub/ for more details.

PLEASE NOTE: When making a referral:

1. Check our Service Access Criteria and the supporting map with geographic limits to ensure we can help.

2. Check our Red List of activities to ensure your request is not outside our scope.

3. Under the section "Additional referral details - What are the reasons for this referral?", please prioritise and select the most important reason. You can make a second referral if there is a another separate high priority reason for a referral.

Please contact us directly on 0118 380 0260 if you have any queries.

Thank you.

Service statistics
Usually replies in 11 days
71% of referrals accepted
Categories:
Advocacy
Basic necessities (food/clothes)
Computers and IT skills
Connecting with others
Day to day helping hand
Mental health
Social prescribing
Support with employment
Service access criteria:

We aim to support anyone within the greater Reading area who has an unmet need and no means of getting help to resolve the issue. We expect referrers and clients to have exhausted other available means of support and there to be no financial means to pay for the help. We do not seek to take on requests that can be better met by other organisations. When completing the section: "Additional referral details - What are the reasons for this referral?", please prioritise and select the most important reason. You can make a second referral if there is a another separate high priority reason for a referral. Please contact us directly on 0118 380 0260 if you have any queries.

Additional needs catered for:
Vision impairment friendly
Physical disability friendly
Takes place in the client’s home
Waiting list (weeks): 2
Help, hope, wellbeing, helping hand, free, personal, practical, Christian, church, Urgent help (e.g. help with shopping, picking up prescriptions), Enhanced Wellbeing (e.g. friendly support such as chatting or praying), Confidence Building (e.g. help with social re-engagement and getting out), Advocacy (e.g. support at important appointments), Practical Tasks fixing stuff (e.g. basic DIY and painting), Practical Tasks outside the home (e.g. gardening/tidy up), Practical Tasks transporting things (e.g. goods ,furniture and rubbish), Practical Tasks cleaning inside (e.g. cleaning tidying, decluttering), Personal Help with paperwork (e.g. CVs, forms, bills), Personal Help with IT related (e.g. phones, laptops, online shopping), Personal Help with general assistance
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