**Care Navigator Services Description**
**Overview:**
Care Navigators provide essential support for individuals with complex health and care needs, ensuring they have access to the necessary services to maintain independence at home.
**What We Offer:**
- **Individual Support**: Care Navigators serve as a central point of contact for patients and their families. They offer guidance to navigate healthcare services and assist with:
- Making appointments
- Following up on queries
- Coordinating with Adult Social Care
- **Home Visits**: If necessary, Care Navigators can conduct home visits to understand your needs better.
- **Action Plan Development**: After your initial meeting, you will collaborate with your Care Navigator to create a personalized action plan focused on your health and wellbeing.
**Eligibility:**
This service is designed for individuals facing complex health and care needs.
**Contact Information:**
For questions, concerns, or to self-refer, please reach out to the Care Navigator team via the ELFT Single Point of Access:
- **Phone**: 0208 709 5555
- **Availability**: Monday to Friday, 8 AM - 4 PM
**Next Steps:**
If you believe you could benefit from our services, don’t hesitate to call us. Our team is here to help you navigate your health and care needs effectively.
Service access criteria:
Newham residents over 18 with more complex health and care needs
Categories:
Healthy lifestyle
Information and advice
Services for older people
Social prescribing
Support for carers
Additional needs catered for:
Wheelchair accessible
Physical disability friendly
Takes place in the client’s home
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