Support & helpline for older people experiencing abuse

Hourglass is the only charity in England, Wales, Scotland and Northern Ireland working exclusively on elder abuse, and we provide knowledge, expertise and support to thousands of people every year.

We work to protect, and prevent the abuse of, vulnerable older adults and by doing so we also protect other adults at risk of abuse. This is a confidential Service.

If you are worried for the welfare of an older person, you can call us for free on our 24/7 Helpline - 0808 808 8141 for confidential information, support and guidance.

Our Helpline is open 24/7 – including weekends and bank holidays. Email, text and instant message options are currently only available during business hours, (Mon-Fri 9 to 5). 

Mobile number for the text service 07860 052906 

Knowledge Bank:

Chatbot: Hourglass Services | Hourglass (


Your number remains confidential and there is no charge. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.

We also offer local services which we have extended into parts of South East London (i.e., Lambeth, Southwark, Lewisham, Greenwich and Bexley) including our dedicated IDVA team who specialises in domestic abuse cases involving victims 60 and over. Self-referrals to our local service can be made via our Helpline on 0808 808 8141.

Service statistics
Usually replies in 30 days
Service access criteria: The person experiencing abuse is over 60. Clients for casework must be over 60, live in Lambeth, Southwark, Lewisham, Greenwich and Bexley and have a safe contact method provided on referral form.
Information and advice
Services for older people
Social prescribing
Support for carers
Additional needs catered for:
Takes place in the client’s home
Waiting list (weeks): 0
Key words - separate with a comma: newham, Newham, elder abuse, older people, welfare, domestic abuse, abuse, harm, neglect, da, domestic violence, idva
Who can refer: Professional referrals only
Disclaimer: Please note that services on the Joy Marketplace are independent and are not necessarily endorsed by your locality/area.