Shelter England provides free, expert housing advice and support for anyone facing housing difficulties, homelessness, or urgent risk of losing their home.
Our services are designed to help you understand your rights, find solutions, and access emergency support when you need it most. Whether you are homeless, at risk of harm or abuse at home, worried about eviction, or need help with housing benefits, Shelter is here for you.
- Emergency helpline: If you are homeless, have nowhere to stay tonight, are at risk of harm or abuse, or worried about losing your home in the next 2 months, call our helpline for immediate support.
- Online housing advice: Access quick answers, next steps, and information about your housing rights through our online advice pages.
- Webchat: Chat online with our advisors if you need urgent help or have questions about your housing situation.
- Local services: Find out more about Shelter's local services for in-person support.
Our advice covers a wide range of topics, including:
- Homelessness
- Private renting
- Tenancy deposits
- Benefits, debts, and money
- Council housing
- Eviction
- Repairs
- Mortgage repossession
All advice is free and confidential. We are a national charity dedicated to helping people in England secure safe, stable housing.
Service access criteria:
1.Must be a family with dependent children, must have 2 or more unmet additional needs within the household, must be a seen as a resident of Hackney, Newham or Waltham Forest.
Categories:
Advocacy
Family support groups and organisations
Housing advice
Support with housing
Youth support
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Takes place in the client’s home
Non English speaking friendly
Waiting list (weeks):
2
housing, house, home, housing advice, shelter, homeless, homelessness, shelter